Technical Support

How to Contact Us

If you need technical assistance with any of our online products, please contact us by phone or email as follows.

  • Pacific Online Banking, Smartpay:
    503.796.0100
     
  • Capital Treasury Online, Capital e-Deposit Check Images, Statements via CD-Rom:
    503.542-8539

Remote Technical Support

Capital e-Deposit Installation Instructions

Prior to using Capital e-Deposit you need to download unzip and install the following Alternatif Viewer and the appropriate driver for your scanner as noted in the instructions.

(1) Recommended Browser Settings

e-DepositInstallation.pdf

(2) Alternatif Viewer

Alternatiffx Viewer

(3) Drivers (choose appropriate driver for your equipment):

Panini MyVisionX Driver Panini MyVisionX Driver

Latest Version: RangerForVisionX_v2.5 (Windows XP, Windows Vista-32&64 bit, Windows 7-32&64 bit)
Unisys UEC 7000 Driver Unisys UEC 7000 Driver

Latest Version: RangerForEC7000i_v2.5.26 (Windows XP, Windows Vista-32&64 bit, Windows 7-32&64 bit)

(4) Log in link for Capital e-Deposit

Click here to login to Capital e-Deposit.

The Capital e-Deposit link is also located in the Online Banking menu in the upper right of each webpage:

  Capital e-Deposit link in the Online Banking menu

Questions?  Need help?

If you have additional questions or need assistance, please contact Mike Grover at 503.542.8539.

CD-ROM Image Installation Instructions

To protect your sensitive data during transit, your CD has been protected by the industry strength 256-bit AES Encryption Standard.

In order to decrypt the CD and make it usable, the SecureDisc Client Software needs to be installed first.

Once installed, upon inserting the CD a window will popup asking you for your password provided to you by Capital Pacific Bank.

The SecureDisc Resident Client has the following system requirements:

  • Windows XP, Vista or 7 (32- or 64-bit) with any service pack
  • An optical drive capable of reading DVDs or CDs
  • MB free disk space for program files

Click Below to Download the SecureDisc Client Software:

SecureDisc Client v2.30

Who can I contact for help?

If you have additional questions or need assistance, please contact Mike Grover at 503.542.8539.