Technical Support
How to Contact Us
If you need technical assistance with any of our online products, please contact us by phone or email as follows.
- Pacific Online Banking, Smartpay:
503.796.0100
- Capital Treasury Online, Capital e-Deposit Check Images, Statements via CD-Rom:
503.542-8539
Remote Technical Support
Capital e-Deposit Installation Instructions
Prior to using Capital e-Deposit you need to download unzip and install the following Alternatif Viewer and the appropriate driver for your scanner as noted in the instructions.
(1) Recommended Browser Settings
(2) Alternatif Viewer
Alternatiffx Viewer
Latest Version: 1.8.4
(3) Drivers (choose appropriate driver for your equipment):
Panini MyVisionX Driver
Latest Version: RangerForVisionX_v2.5 (Windows XP, Windows Vista-32&64 bit, Windows 7-32&64 bit)
Unisys UEC 7000 Driver
Latest Version: RangerForEC7000i_v2.4.11.0-6.4.1 (Windows XP, Windows Vista-32&64 bit, Windows 7-32&64 bit)
(4) Log in link for Capital e-Deposit
Click here to login to Capital e-Deposit.
The Capital e-Deposit link is also located in the Online Banking menu in the upper right of each webpage:
Questions? Need help?
If you have additional questions or need assistance, please contact Mike Grover at 503.542.8539.
CD-ROM Image Installation Instructions
To protect your sensitive data during transit, your CD has been protected by the industry strength 256-bit AES Encryption Standard.
In order to decrypt the CD and make it usable, the SecureDisc Client Software needs to be installed first.
Once installed, upon inserting the CD a window will popup asking you for your password provided to you by Capital Pacific Bank.
Click Below to Download the SecureDisc Client Software:
Who can I contact for help?
If you have additional questions or need assistance, please contact Mike Grover at 503.542.8539.